Returns & Refunds
Born Hood Clothing return eligibility, refund steps, damaged goods, and order support.
Standard merchandise returns
For directly fulfilled, standard non-customized items, requests to return unused, unworn, unwashed goods in resalable condition may be made within 30 days of delivery. Original packaging and tags should be retained where practical. Return eligibility for a purchase completed through another seller is governed by that seller's checkout terms, subject to applicable law.
Made-to-order and excluded goods
Products made or printed specifically for an order, personalized merchandise, hygiene-sensitive items, and items clearly marked final sale may not qualify for a discretionary change-of-mind return. This does not remove rights for faulty, misdescribed, damaged, or incorrect merchandise.
Damaged, defective, or incorrect orders
Report a problem promptly using the order's support details. Include the order number, explanation, and clear photos of the item and packaging. The seller will review the concern and offer an appropriate repair, replacement, refund, or other remedy as applicable. Keep the goods until the support team provides instructions.
How to begin a return
Locate your confirmation email and use the return instructions or customer-service channel associated with that purchase. Do not mail products to a random warehouse address or the return address on a shipping label without receiving return authorization and instructions.
Return postage
For discretionary returns, customers may be responsible for return postage unless an offer or applicable law provides otherwise. When a return results from an error or defect, shipping responsibilities are handled in accordance with applicable consumer law. The seller may inspect returned merchandise before approving discretionary refunds.
Refunds and payment timing
Approved refunds are returned to the original payment method when available. Processing time depends on the seller and payment provider. Shipping upgrades and original postage may not be refundable for discretionary returns unless required by law. For an order placed with another merchant, that merchant's return procedure applies.
Exchanges and consumer rights
If you need a different size or color, see Exchanges and our Size & Fit Guide. Nothing on this page takes away rights that cannot lawfully be waived.